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Open Web Messenger
Category : customersupport
Version : 1.6.11
Views : 26053 Views
Ratings : 4.395 out of 5
Votes : 114 Votes
Reviews : 5 Reviews
Space Required : 0.97 MB


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Overview Open Web Messenger is an open-source live support application written in PHP and MySQL. It enables one-on-one chat assistance in real-time directly from your website. You should place the button of Web Messenger at your site. Your visitors click the button and chat with your operators who help them.

Features

Main features
  • Real-time chat (without page refresh)
  • Unlimited operators, chats, and users
  • Unlimited departments (groups of operators)
  • Priority queue of visitors
  • Localized to 10+ languages, unicode support
  • Runs on your server and domain
  • Easy-to-modify source code
Chat button
  • Shows online/offline status
  • Ready for email signatures
  • Using different buttons on the same domain
  • Leave a message when you are away
  • Department buttons
Chat window
  • Optional pre-chat survey
  • Chat window themes (three themes are included)
  • Operator and visitor “Typing Indicator”
  • Operator’s photo in visitors chat
  • Chat transcript emails
  • Sound and visual alerts on new message
  • Enable/disable notification sound
  • Customize chat with your Logo, Name etc.
  • Quickly convert text to hyperlinks in chat
  • Not blocked by pop-up blockers
  • Compatible with mod_security
  • Protection against automated spam (captcha)
  • Auto-reconnect if the internet connection went down
Operator abilites
  • Web-based Operator Console
  • Operator is away mode
  • Canned messages for speed and consistency
  • Track where your visitors clicked from to get to your website (refer URL)
  • Chat conversation history with search
  • Linking to previous visits, instant access to previous chats
  • Information about visitor: first message, address, browser, geo-location
  • Notification messages when visitors changes page
  • Reassign/Transfer chat ownership
  • Mark/Highlight nuisance visitors
  • Administrator can view active chats
  • Administrator can take over the chat
  • Daily statistical reports
  • Operator password retrieval
Groups of operators (Departments)
  • Assign operator to multiple groups
  • Group canned messages
  • Ability to select group in pre-chat survey
  • Group button with online/offline status
Administration
  • Adding and managing canned responses
  • Performance options to control server load
  • Themes preview mode for easy interface customization
  • Enable/disable features like Groups, Malicious Visitors, Survey etc.
  • Updates page with the latest messenger news
  • Localization wizard
 








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